RETURN & EXCHANGE POLICY

Our customers rule and we want to always take great care of them!  

To receive a full refund, items must be returned in NEW condition* within 30 days of your purchase date. 

Returns received between 30 and 90 days from the purchase date are not eligible for a refund, but qualify for exchange or store credit. Store credit is redeemable in-store at any time.

No returns or exchanges beyond 90 days from date of purchase. 

• *NEW condition means the item is not used, washed, worn (aside from trying it on), damaged or altered, and returned with all hangtags (attached) and original packaging. Any item not meeting the condition standards of this policy will not be eligible for return or exchange. 
• Skis that have been mounted (drilled) are not eligible for return or exchange. 
• Ski equipment that has been used, altered, and/or modified is not eligible for return or exchange. 
• Clearance items (40% off or more) may only be exchanged or returned for store credit. 
• Clothing products that have been worn are not eligible for return or exchange.
• As a safety measure to our customers, Helmets, PFDs, and other safety equipment are not eligible for return or exchanges.  
• Sailboats, Kayaks, and Stand up boards are not eligible for return or exchange. 
• The cost to return the item to Hi Tempo is not covered.
• Shipping Fees are non refundable.

ONLINE ORDERS

Ship your return to the following address:

Hi Tempo
Returns Department
3959 N. HWY 61
White Bear Lake, MN 55110

If you don’t have a packing slip, simply include your full name, telephone number, e-mail address, and the original Hi Tempo order number. Failure to include this information may result in a delay in processing. Hi Tempo does not cover return shipping costs, so you are able to choose any return shipping method that you would like. We highly recommend using an insured method with tracking in case your shipment is lost in transit. Hi Tempo assumes no responsibility for a return or exchange that is lost in transit by the carrier.

REFUNDS

In the case of a refund we will refund you as quickly as possible. Refunds are usually processed within a day or two of us receiving your returned item. If you sent something in for a refund and have not seen a credit to your account then please give us a call at 800-429-3446. If there is any confusion regarding your return we may attempt to email or call you for clarification.

We will refund you in the same method you made your original purchase with. If for some reason your card has expired please call us with your new card information. Please do not email us sensitive credit card information. Thank you.